Driver and Riders Standards Policy

Driver and Rider Standards Policy



ScoopMe maintains a zero-tolerance policy regarding all forms of discrimination, harassment or abuse.


It is unacceptable to refuse to provide or accept services based on a person’s race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable federal or state law. This type of behavior can result in permanent loss of access to the ScoopMe platform.

No inappropriate behavior

Riders and drivers expect each other to act appropriately and respect boundaries. It is disrespectful to make derogatory remarks about a person or group. Furthermore, commenting on appearance, asking overly personal questions and making unwanted physical contact are all considered inappropriate behaviors. Anyone who solicits or engages in sexual conduct while using the ScoopMe platform may lose future access to ScoopMe. We encourage you to be mindful of other users’ privacy and personal space. Violence of any kind will not be tolerated.

Human Kindness

Calm and clear communication is the most effective way to defuse any disagreement that may arise between you and another ScoopMe user. All riders and drivers expect to be treated with respect and courtesy by one another. This expectation extends to personal property as well. As a rider, it is your responsibility to treat your driver’s vehicle with respect and not intentionally damage or remove their personal items from it. As a driver-partner, it is your responsibility to make every reasonable effort to return any lost items in your vehicle. It is best to treat a lost item respectfully. It is unacceptable to require additional payment to return an item; doing so could cause you to lose access to the ScoopMe platform.


The safety of riders and drivers on the ScoopMe platform is of utmost concern. In order to best protect everyone in the vehicle, we require the following:

Compliance with the law

Illegal substances and - unless explicitly allowed by law - open containers of alcohol are not permitted in drivers’ vehicles. This is against the law and a serious violation of ScoopMe’s policy. Furthermore, ScoopMe does not tolerate drug or alcohol use by drivers while using the ScoopMe app. If a rider believes a driver may be under the influence of drugs or alcohol, please request that the driver end the trip immediately and alert ScoopMe Support at

ScoopMe prohibits human trafficking of any kind, including the commercial sexual exploitation of children, while using our app. anyone who engages in such activity may lose access to ScoopMe.

As a driver, it is your responsibility to transport riders safely in accordance with the rules of the road in your city. Driving when you're drowsy can cause accidents. So if you ever feel tired, take a break. And remember that according to the experts “sleep is the only true preventative measure against the risks of drowsy driving”. As a rider, it is your responsibility to abide by the seat belt laws in your state. However, we recommend that you always wear a seatbelt while riding in any vehicle.


ScoopMe expects compliance with all state, federal and local laws governing the transportation of riders with disabilities. Violation of these laws, including with respect to the use of service animals, constitutes a breach of the parties’ licensing agreement. Service animals must be accommodated in compliance with accessibility laws. Reports of refusing to transport a rider with a service animal will lead to deactivation of the ScoopMe account.

Following the rules

We require partners to keep documents up to date to remain active. Riders, likewise, must maintain active payment information.

Riders are responsible for guests traveling with them or anyone they request a ride for. It is your responsibility to ensure everyone adheres to ScoopMe’s Code of Conduct.

Violations of this Code of Conduct could result in loss of your ScoopMe Account. Please report any violations to ScoopMe, we want to hear your feedback! Alert us and we’ll take action!


If at any time you feel that you are faced with a situation that requires immediate emergency attention, please call the emergency service number in your area. Once all parties are safe and the situation has been handled by the authorities, please then notify ScoopMe. We will assist and take appropriate action as needed, including cooperating with law enforcement.